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  • Where are you located?
    Flour Flowers Etc. is a home based business located on the northshore in Kamloops, B.C.!
  • Do you make cakes?
    No! I currently only offer cupcakes and sugar cookies!
  • What are your current discounts and deals?
    Check back often to see what items are on sale and what special promos we have going on! Currently: 15% off all sizes of cupcake bouquets until March 18th 2025 20% off sugar cookies (website orders only)
  • Do you offer delivery?
    No, not at this time. I am currently pick-up only!
  • How should I store my cupcakes/cookies?
    They can be stored at room temperature for up to 3 days and in the freezer for up to 3 months. Move your cupcakes/cookies to an airtight container before storing them in the freezer and remove 1-2 hours before serving. *Do not store in the fridge, this will dry them out*
  • Do you offer contactless pickup?
    Yes, but this is dependant on weather conditions. During the summer months I typically cannot offer contactless pickup as the heat will affect your product.
  • Can I place an order over the phone?
    No, not at this time. All orders are to be made using any of the following methods: e-mail, Facebook/Instagram message, submitting the website's message form, or online ordering through the website!
  • What are your pick-up times/can I pick-up on weekends?
    I don't have any specific pick-up times, it's just a matter of if I'm home or not! So I will ask you to provide a time that works best for you and I will make sure I'm home during that time, or if it really doesn't work we will figure out another time together. You can pick-up on weekends, holidays or whenever, just as long as I'm home!
  • Do you offer any low-carb or keto-friendly options?
    No, not at this time.
  • Are you FoodSafe certified?
    Yes! I have completed the FoodSafe certification course and am up to date with the requirements!
  • How much notice do you need for custom cupcake orders?
    It really depends on my schedule but I always say the earlier the better! Typically I like to have 3 days to a week of notice but can often accommodate emergency orders! So send me a message even if you think it's too late and I can see what I can do!
  • Are your cupcakes made from scratch?
    Yes, all of my cupcakes, cookies and icings are made from scratch using high-quality ingredients!
  • What is your cancellation policy?
    If cancellation of the order is required, please give at least 14 days notice as supplies needed for your order may already be purchased. If you are cancelling without adequate notice, you may be subject to pay for any supplies purchased or the full order depending on what has been completed! Payments in full are non-refundable. If you have paid in full and are needing to cancel you may receive store credit only.
  • Do you offer gluten-free or vegan cupcakes?
    No, not at this time. I do offer my brownie cake flavour in Gluten-Friendly. I take every precaution possible to ensure these are as GF as possible but they are still baked in a kitchen that contains gluten so they are to be eaten at your own risk! Please message me for further information on how my Gluten-Friendly option is made!
  • Do you offer nut-free?
    No, not at this time. I take as many precautions as possible to ensure that my peanut butter flavour is baked and stored separately from my other flavours but everything is still made in a kitchen that contains nuts and peanut butter.
  • Can I mix and match flavours in one order?
    Yes! No matter the size of the order you can ask for as many different flavours as you'd like!
  • What is the difference between Standard and Floral cupcakes?
    My standard cupcakes are all decorated with my 'standard rose design' with toppings based on the flavour chosen! These are offered at my base rate and can be customized with colours and/or sprinkles (Website customizations are limited)! Anything that is not my 'standard rose design' would be considered floral!

Disclaimers

  • Allergen Information: Our home bakery products may contain or come into contact with allergens such as milk, eggs, nuts, wheat, gluten, soy, and others. If you have a food allergy or sensitivity, please inform us before placing an order, and we will do our best to accommodate your needs, but we cannot guarantee the complete absence of allergens in any product.

  • Customization and Accuracy: We strive to meet all special requests and order details to the best of our ability, but we cannot guarantee that all customizations (such as decorations, flavors, or specific designs) will be 100% identical to what was requested. Variations may occur.

  • Storage: Our products are best consumed within the recommended time-frame. We are not responsible for changes in texture or taste if products are stored improperly or consumed after the suggested time.

  • Product Representation: Product images and descriptions on our website or promotional materials are for reference purposes only and may not always represent the exact appearance or color of the final product.

  • Photos and Social Media: By ordering from our bakery, you grant us permission to use any photos of your custom orders for promotional purposes on our website and social media channels, unless otherwise requested.

  • Refunds and Exchanges: Due to the nature of our products, we do not offer refunds or exchanges on baked goods unless there is an error in your order. If there is an issue with your order, please contact us within 24 hours, and we will work to resolve the matter.

  • Limited Liability: Our liability is limited to the cost of the product purchased. We are not responsible for any dissatisfaction, allergic reactions, or issues that occur after the product is picked up. Please ensure to inform us of any allergies or preferences at the time of ordering.

  • Limited Equipment and Capacity: Since our bakery operates from a home kitchen, there are limits to the number of orders we can fulfill at one time. We may have to refuse orders during peak times or holidays. Please plan ahead to ensure your order is accepted.

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